Contact Us

Questions, Comments, Concerns?
They’re all probably taken care of in our FAQ. If not, and if you really want to talk to someone, contact us, and we’ll provide you with all you ever wanted to know (and quite possibly more) about your question.

For product returns, please visit Our Returns Page or contact customer service.

JanSport Customer Service (U.S only)

1-755-818-5966

Hours: Monday-Friday: 8am – 6pm (CT)

Email: [email protected]

Chat Available (Mon-Fri 8am-6pm CT)

Warranty Department (U.S. Only)

1-800-426-9227

Hours: Monday – Friday: 8am-4:30pm (CT)

Email: [email protected]

International Service

Outside of U.S. and Canada

Please contact the regional point of purchase directly for customer service and warranty related questions.

Corporate Headquarters

JanSport Corporate Headquarters
1551 Wewatta St.
Denver, CO 80202

Press & Donations

Press Requests

[email protected]
1551 Wewatta St. Denver, CO 80202

Donations

Please click the link for additional information:
Donation Inquiry Form

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